Refund Policy

Last updated: October 8, 2026

GlowShoots wants every client to be happy with their photos, videos, and services. Because most of what we sell is digital or time-reserved, refunds are limited as described below.

1. Digital Downloads (photos, videos, and recaps)
Digital files are available immediately after payment, so all sales are final once purchased. If a file is damaged, won't play, or isn't the item you ordered, contact us within 7 days with your order code and we'll replace it or issue a refund.

2. Prints and Merchandise
Damaged or defective items will be replaced at no cost if reported within 7 days of delivery with a photo of the damage. Custom prints cannot be returned for a change of mind. Unused merchandise may be returned within 14 days; the buyer is responsible for return shipping.

3. Event Coverage, Photo Booth, and Studio Rentals

Deposits are non-refundable. They hold your date and keep it from being booked by anyone else.
Cancellations made 30 or more days before the event: the deposit is kept and any payments beyond it are refunded.
Cancellations made fewer than 30 days before the event: no refund, but the booking may be rescheduled once within 6 months, subject to availability.
If GlowShoots cancels for any reason, you receive a full refund, including the deposit.
No refunds are given for unused time on the day of the event, including events that end early or start late due to the client or venue.

4. Weather and Emergencies
If an outdoor event is cancelled due to severe weather or an emergency outside either party's control, we will reschedule at no extra cost. If rescheduling isn't possible, any amount paid beyond the deposit will be refunded.

5. Lessons

Live courses and lessons: full refund if cancelled 48 hours or more in advance. Cancellations with less than 48 hours' notice, and missed sessions, may be rescheduled once but are not refunded.
Recorded courses: covered by Section 1.

6. Monthly Plans and Packages
Monthly plans: cancel anytime and you will not be billed again. Payments already made are not refunded, but your plan stays active through the end of the month you paid for. Packages: if unused, you can cancel within 7 days of purchase for a full refund. See our Cancellation Policy for details.

7. Creative Style
Photography and video editing are artistic work. Refunds are not offered based on personal preference regarding editing style, poses, or creative choices once a service has been delivered as described. If something seems wrong, contact us and we'll work with you to resolve it.

8. How to Request a Refund
Email hello@glowshoots.com with your name, order or reservation code, and the reason for your request. Approved refunds are returned to the original payment method within 5–10 business days.

9. Chargebacks
Please contact us before filing a dispute with your bank or card company. We'll work with you to resolve the issue. Chargebacks filed without contacting us first may result in loss of access to downloads and future bookings.