FAQ
Frequently Asked Questions
Purchasing Footage
How do I find my photos or videos?
Go to Shop Your Session and enter the reservation code your photographer gave you at the event. If you don't have a code, use the Request Your Footage form and include the event type, date, and location, and we'll search for you.
Why are the previews watermarked?
Watermarks protect the footage until it's purchased. The file you receive after buying has no watermark.
How will I receive my files?
You get access right away. As soon as your payment goes through, your photos and videos are available to view and download. You'll also receive a confirmation email with your order code and a link back to your files.
What can I do with my photos and videos?
Purchases by individual guests include a personal-use license: you can share on social media, print, and keep your files forever. Promoters buying footage of their own events receive a promotional-use license (see For Promoters). Any other commercial use requires a separate license. Contact us to arrange one.
What is the order code on my receipt?
Every file is tagged with your order code before delivery. Keep it for your records and include it in any email about your order.
For Promoters
Can I buy recap videos of my event?
Yes. Promoters can buy recap videos and photo sets from their events in Shop Your Session and download them as soon as payment goes through. Recaps are edited to be ready for social media, flyers, and promo content.
Can I use the footage to promote my brand or future events?
Yes. Recap videos and photos purchased by the event's promoter include a promotional-use license. You may post them on your social media, website, and event pages, and use them in ads for your brand or future events. Reselling the footage or licensing it to a third party is not permitted.
Can you shoot my next event?
Yes. Book through the Book a Session form or email us. We also offer recurring coverage for promoters who host events regularly. See our Promoter Monthly plan.
What formats do recap videos come in?
Recaps are delivered in vertical (9:16) for Instagram Reels, TikTok, and Stories, and horizontal (16:9) for YouTube and websites. Custom lengths and edits are available by request.
Does the recap include music?
Recaps are delivered without music so you can add trending or licensed audio directly on each platform. Social media platforms may mute or remove videos that contain copyrighted music.
Booking Services
What services do you offer?
Event photography and videography (3-hour packages and hourly), photo booth rentals, studio and equipment rentals, portfolio and content shoots, and recording and editing courses.
How do I book?
Use the Book a Session form or email us. Your date is reserved once your deposit is paid.
Do you require a deposit?
Yes. A 50% non-refundable deposit reserves your date. The remaining balance is due 7 days before the event.
Do you travel?
Yes! We travel for events and sessions. Contact us with your event location and we'll include any travel details in your quote.
Is there a minimum booking?
Hourly event coverage has a 2-hour minimum. Studio rentals, lessons, and other hourly services have a 1-hour minimum.
How long until my booked event is edited?
Photos are edited and posted within 14 days, and videos within 21 days. Once posted, they're available to purchase and download immediately. Rush delivery (48 hours) is available for an additional fee.
Photo Booth
What's included with the photo booth rental?
The rental includes the booth, a backdrop, setup and teardown, and digital photo sharing for the length of your rental. Prop kits, instant prints, and an attendant are available as add-ons.
How much space does the booth need?
About 8 x 8 feet, with a standard power outlet within 15 feet.
Courses and Lessons
Are courses live or recorded?
Courses are offered both live and as recorded videos. Recorded courses are available to watch and download immediately after purchase.
Do I need a professional camera?
No. Many courses work with a phone, and each course listing states the equipment needed.
Monthly Plans
How do monthly plans work?
Monthly plans (Glow Basic, Glow Plus, Glow VIP, and Promoter Monthly) renew automatically each month until you cancel. You can cancel anytime from My Subscriptions in your account or by emailing us. You will not be charged again, and your plan stays active through the end of the month you already paid for.
Contact
How do I reach you?
Email hello@glowshoots.com. Replies usually go out within 1–2 business days. If you haven't heard back, please check your spam or junk folder.